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Abstract
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen f2f service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.
Document Type
Article
Publication Date
9-2013
Repository Citation
Bishop, Bradley Wade and Bartlett, Jennifer A., "Where Do We Go From Here?: Informing Academic Library Staffing through Reference Transaction Analysis" (2013). Information Science Faculty Publications. 1.
https://uknowledge.uky.edu/slis_facpub/1
Notes/Citation Information
Published in College & Research Libraries, v. 74, no. 5, p. 489-500.
© 2013 Bradley Wade Bishop and Jennifer A. Bartlett, Attribution-NonCommercial (http://creativecommons.org/licenses/by-nc/3.0/) CC BY-NC