Adjusting Technical Services Workflows in a (Almost) Complete PDA Environment
Location
Deauville Room
Document Type
Presentation
Start Date
13-5-2019 2:00 PM
End Date
13-5-2019 2:50 PM
Description
In the fall of 2018, the IUPUI University Library transitioned its monographic collection development to one that is almost completely driven by student and faculty requests. This presentation will illustrate the changes in workflow that affected staff in the mailroom, acquisitions, cataloging, and access services (i.e. circulation). This was not only a change in workflow, but a change in perspective as “behind-the-scenes” technical services staff became customer-facing personnel for the library. Further, this added a sense of increased urgency to the environment as each request was essentially treated as a Rush order. This presentation will discuss the decision-making that libraries need to address when changing to PDA models. It will also address changes in the environment of affected staff and the efforts made to reduce anxiety.
Adjusting Technical Services Workflows in a (Almost) Complete PDA Environment
Deauville Room
In the fall of 2018, the IUPUI University Library transitioned its monographic collection development to one that is almost completely driven by student and faculty requests. This presentation will illustrate the changes in workflow that affected staff in the mailroom, acquisitions, cataloging, and access services (i.e. circulation). This was not only a change in workflow, but a change in perspective as “behind-the-scenes” technical services staff became customer-facing personnel for the library. Further, this added a sense of increased urgency to the environment as each request was essentially treated as a Rush order. This presentation will discuss the decision-making that libraries need to address when changing to PDA models. It will also address changes in the environment of affected staff and the efforts made to reduce anxiety.
