Following an organizational shift that flattened the hierarchy and prioritized security, use, and collection management, research services at UK Libraries SCRC continued to face logistical roadblocks to meeting patron reference and research needs. Specifically, SCRC relied on an often chaotic system of listserv streams monitored by 10-15 team members to manage patron interaction and internal communication. This approach left no easily discernible way for the research services team to assign tasks, facilitate collaboration, monitor progress, or derive statistics. This article will discuss how SCRC successfully implemented a streamlined, task management approach to archives reference using freely available online tools.

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Published in Practical Technology for Archives, no. 8.

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