Year of Publication

2018

Degree Name

Doctor of Nursing Practice

Committee Chair

Dr. Deborah Hampton

Clinical Mentor

Dr. Kim Tharp-Barrie

Committee Member

Dr. Pamela Missi

Abstract

BACKGROUND: The nurse manager position is an instrumental, critical role in healthcare organizations. However, nurse managers often enter the role lacking necessary leadership skills. Mentoring may add additional support and guidance in navigating the nurse manager role.

PURPOSE: The purpose of this study was to evaluate the effect of a nurse manager mentor program including focused, developmental classes on nurse manager burnout, resilience, work engagement, and turnover intention.

METHODS: A quasi-experimental study, utilizing a pre-test/post-test design was completed to evaluate the impact of a mentor program on new nurse manager burnout, resilience, work engagement, and turnover intention.

RESULTS: Nurse manager burnout, resilience, work engagement (dedication) and turnover intention improved following completion of the mentor program; however, the results were not statistically significant. This study also demonstrated a decrease in work engagement for vigor & absorption, but the results were not statistically significant. The true value of the mentor program was demonstrated in the qualitative data derived from nurse manager participants.

CONCLUSION: This study demonstrated that mentoring can have a positive impact on burnout, resilience, and turnover intentions of new nurse managers. All participants found the mentor program to be valuable, having gained “a mentor and friend”, being “more confident in my position”, and feeling they are “not alone”.

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