Author ORCID Identifier

https://orcid.org/0009-0000-7652-5549

Date Available

8-6-2025

Year of Publication

2025

Document Type

Doctoral Dissertation

Degree Name

Doctor of Philosophy (PhD)

College

Arts and Sciences

Department/School/Program

Anthropology

Faculty

Dr. Ann Kingsolver

Faculty

Dr. Juliana McDonald

Abstract

This study provides a unique anthropological perspective on how technology, language, NGO staff, and culture intersect during emergency times, which can affect NGOs’ abilities to reach and help communities. Findings of this study emphasize the importance of equality in digital access and of available and culturally competent interpreters in reducing the gap between NGOs and refugee communities. The digital divide has played a fundamental role during the pandemic, often leading to other problems for both NGOs and refugees. This issue has taken a variety of forms in terms of access to education, language classes, community cohesion, and communication with and among staff of NGOs. This research has demonstrated that bridging this divide has been essential in connecting NGOs, stakeholders and refugee communities. In addition, by reaching out to the community and ensuring that they receive needed supports during the pandemic, culturally competent interpreters can build trust and play a significant role in decreasing vaccine hesitancy during public health crisis. Additionally, the findings of this study highlight the need for more robust plans in supporting vulnerable communities, including having a ready solution for overcoming technology gaps, communication barriers, and mental health and well-being support for NGO staff during a crisis and in general.

Digital Object Identifier (DOI)

https://doi.org/10.13023/etd.2025.278

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