The Kentucky Transportation Cabinet, both through its own quality initiative and a statewide "Empower Kentucky" campaign, has a commitment to achieve new levels of quality in the development, construction and maintenance of highways. In order to gage progress, there is a need to establish a baseline of customer satisfaction with the current highway system, and determine needs as perceived by the users of the highway system. As a result, the University of Kentucky Transportation Center, Technology Exchange Unit, was contracted to conduct a customer needs and satisfaction survey. The objectives of this study are to:
A. Ascertain Kentucky highway users' opinions on highway program priorities and satisfaction.
B. Compare and contrast these opinions with.the data obtained in the NQI Survey.
C. Issue a report that can be used to help guide highway investments and strategic planning.
Digital Object Identifier
Anderson, Patsy and Hockensmith, Kris, "Annual Assessment Of Customer Needs And Satisfaction" (1997). Kentucky Transportation Center Research Report. 474.