Event Title

Adjusting Technical Services Workflows in a (Almost) Complete PDA Environment

Presenter Information

Kevin Petsche, IUPUI

Location

Deauville Room

Document Type

Presentation

Start Date

13-5-2019 2:00 PM

End Date

13-5-2019 2:50 PM

Description

In the fall of 2018, the IUPUI University Library transitioned its monographic collection development to one that is almost completely driven by student and faculty requests. This presentation will illustrate the changes in workflow that affected staff in the mailroom, acquisitions, cataloging, and access services (i.e. circulation). This was not only a change in workflow, but a change in perspective as “behind-the-scenes” technical services staff became customer-facing personnel for the library. Further, this added a sense of increased urgency to the environment as each request was essentially treated as a Rush order. This presentation will discuss the decision-making that libraries need to address when changing to PDA models. It will also address changes in the environment of affected staff and the efforts made to reduce anxiety.

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May 13th, 2:00 PM May 13th, 2:50 PM

Adjusting Technical Services Workflows in a (Almost) Complete PDA Environment

Deauville Room

In the fall of 2018, the IUPUI University Library transitioned its monographic collection development to one that is almost completely driven by student and faculty requests. This presentation will illustrate the changes in workflow that affected staff in the mailroom, acquisitions, cataloging, and access services (i.e. circulation). This was not only a change in workflow, but a change in perspective as “behind-the-scenes” technical services staff became customer-facing personnel for the library. Further, this added a sense of increased urgency to the environment as each request was essentially treated as a Rush order. This presentation will discuss the decision-making that libraries need to address when changing to PDA models. It will also address changes in the environment of affected staff and the efforts made to reduce anxiety.