The goal of this study was to conduct a survey to evaluate usage and satisfaction with the KYTC’s new program allowing motor carriers to credential vehicles and pay taxes via the Internet. Specifically, the study was to examine how many Kentucky motor carriers took advantage of this capability, why they did or did not, what improvements could be made to the system, and what incentives could be offered or obstacles removed to entice more motor carriers to use it.

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The contents of this report reflect the views of the authors, who are responsible for the facts and accuracy of the data presented herein. The contents do not necessarily reflect the official views or policies of the University of Kentucky, the Kentucky Transportation Cabinet, nor the Federal Highway Administration. This report does not constitute a standard, specification, or regulation. The inclusion of manufacturer names or trade names is for identification purposes only and is not to be considered as endorsements.