The objective of this study was to develop best management practices for exchange of information between the Transportation Operations Center (TOC) and the district offices and regional traffic management centers. Data collected for this study included: meetings with the Study Advisory Committee and key personnel within the Kentucky Transportation Cabinet at the central office and highway district offices; a literature review; a state website review; and telephone interviews with representatives from a few states.

Recommendations were made in the following general areas: use of CARS/511; communication between the TOC and district offices; SAFE patrol; ITS equipment; public information; incident management; detours; weather/snow & ice; coordination with regional traffic management centers; documenting complaints; and website design.

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The contents of this report reflect the views of the authors who are responsible for the facts and accuracy of the data presented herein. The contents do not necessarily reflect the official views or policies of the University of Kentucky or the Kentucky Transportation Cabinet. This report does not constitute a standard, specification, or regulation. The inclusion of manufacturer names and trade names is for identification purposes and is not to be considered an endorsement.